Remote Facilities Customer Support Specialist

Aston Carter; Meridian (ID); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work

Job summary

Aston Carter is seeking a dedicated Customer Service Support Specialist for a fully remote contract role based out of Meridian, Idaho. You will handle inbound calls and emails, document requests, and coordinate with maintenance teams to resolve issues while delivering excellent customer service.

The role requires strong communication, experience with CMMS, proficiency in Office 365 and Excel, and the ability to work in a fast-paced environment across shifts.

Qualifications

• High School diploma or equivalent.
• Experience in a maintenance environment.
• Fluency in English (reading, writing, speaking).
• Customer service experience in a contract service industry.
• Strong computer and verbal communication skills including CMMS.
• Willingness to work rotating shifts.
• Proficient with Office 365, Excel.

Responsibilities

• Answer telephone inquiries related to day-to-day building maintenance issues, dispatching appropriate personnel or redirecting calls as necessary.
• Receive and create work order requests via telephone or email, determining the correct trade skill set, priority, location, requestor, and contact information.
• Utilize multiple CMMS systems to distribute, coordinate, track, and monitor requests.
• Contact customers to gather data omitted on work orders and follow up to determine customer satisfaction.
• Maintain ongoing contact with internal clients to ensure follow-through on requests, work order updates, and completion.
• Provide daily transitions to team and management, including unresolved issues, main events, and quality programs.
• Track and assist in resolving customer issues and follow-up.
• Conduct random completed work order surveys to provide management with customer satisfaction reports.
• Uphold professionalism, positive corporate image, and enthusiasm when dealing with customers.
• Work in a team environment, communicate with other agents, develop computer skills, and promote a positive work ethic.
• Perform other duties as assigned by leadership.

Skills

Customer service

CMMS experience

Office 365

Excel

Communication

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

CMMS

Office 365

Excel

Job description

Aston Carter is seeking a dedicated Customer Service Support Specialist for a fully remote contract role based out of Meridian, Idaho. You will handle inbound calls and emails, document requests, and coordinate with maintenance teams to resolve issues while delivering excellent customer service.

The role requires strong communication, experience with CMMS, proficiency in Office 365 and Excel, and the ability to work in a fast-paced environment across shifts.