Remote Eyewear Customer Care Specialist

EssilorLuxottica Group; Oregon; Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica Group is seeking a Customer Service Representative to handle calls from business clients, process orders, and resolve inquiries with a strong focus on service quality. The role supports order status, shipping updates, and stock availability while maintaining Luxottica's customer service standards.

Two targeted requirements include a high school diploma and 1+ year in customer service, hospitality, or call centers.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service, hospitality, or call center.
• Excellent telephone etiquette and clear professional speaking voice.
• Strong verbal and written communication skills.
• Ability to work as part of a team and handle difficult customer situations.

Responsibilities

• Answer incoming calls and process orders.
• Resolve customer issues and escalate when needed.
• Document interactions and track call types accurately.
• Maintain service levels and adhere to customer service standards.
• Follow up with customers regarding order status, shipping, and stock updates.

Skills

Telephone etiquette

Verbal communication

Written communication

Interpersonal skills

Time management

Education

High school diploma

Tools

MS Office

Excel

SAP

Job description

EssilorLuxottica Group is seeking a Customer Service Representative to handle calls from business clients, process orders, and resolve inquiries with a strong focus on service quality. The role supports order status, shipping updates, and stock availability while maintaining Luxottica's customer service standards.

Two targeted requirements include a high school diploma and 1+ year in customer service, hospitality, or call centers.