Remote Executive Case Manager, Patient Access

Valeris; Indiana; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with match

Paid Time Off

Life insurance

Job summary

Valeris is seeking an Executive Case Manager to guide patients through insurance coverage and reimbursement in a fast-paced, compliant environment. You will manage complex cases, communicate clearly with patients, prescribers, and payers, and ensure timely documentation and resolution using our Lynk platform.

The role emphasizes accuracy, program knowledge, and the ability to translate complex information into patient-friendly language, with shifts in a patient-centered workflow.

Qualifications

• Completion of Bachelor’s degree (or higher) required. Healthcare administration, social science or similar preferred.
• Two years of experience in insurance reimbursement or patient access is required.
• Remote work eligibility is subject to all work-from-home criteria and business need.

Responsibilities

• Build trusted relationships with patients, prescribers, and client stakeholders regarding reimbursement inquiries and challenges.
• Manage inbound and outbound calls to patients, caregivers, specialty pharmacies, and healthcare professionals.
• Provide personalized case management, including benefit coverage communication and next steps to obtain coverage.
• Document all activities in the Lynk system with detailed reimbursement records and outcomes.

Skills

Relationship building

Communication skills

Attention to detail

Multi-tasking

Bi-lingual skills

Education

Bachelor's degree or higher

Tools

Lynk system

Job description

Valeris is seeking an Executive Case Manager to guide patients through insurance coverage and reimbursement in a fast-paced, compliant environment. You will manage complex cases, communicate clearly with patients, prescribers, and payers, and ensure timely documentation and resolution using our Lynk platform.

The role emphasizes accuracy, program knowledge, and the ability to translate complex information into patient-friendly language, with shifts in a patient-centered workflow.