Remote Events Client Success Manager

WATT Global Media; Oregon; Hybrid; USD 65,000 - 90,000; Full time

Job summary

WATT Global Media in the United States is seeking a Client Success Manager to guide exhibitors from onboarding through activation at Petfood Forum. You’ll collaborate with Sales, Operations and Marketing to maximize client value and set the stage for renewals.

You will engage early with clients, review purchased packages, coordinate timelines, and resolve issues proactively. Travel up to 20% may be required.

Qualifications

• Two to three years in a client-facing role in a B2B environment.
• Experience working in or around B2B events, exhibitions or trade media is preferred.
• Bachelor degree in Business, Advertising, Event Marketing or Sponsorships.

Responsibilities

• Engage with designated clients upon confirmation of booth application.
• Review the package purchased, preparation and tools for success.
• Set clear timelines and expectations so clients arrive at the event ready to perform.
• Work closely with clients, particularly first-time exhibitors, to provide support from confirmation through the event.
• Consistent conversations with clients as program progresses, being proactive in communication and anticipating potential issues.
• Identify where clients are behind on deliverables, related to Petfood Forum, confused about logistics, or underutilizing what they have bought.
• Works with appropriate WATT Global Media teams to resolve any issues ahead of the event.
• Conducts a structured review conversation with each client towards the end of their activation.
• Understand what worked, what didn't, and what the client is trying to achieve next year.
• Identify what solutions — exhibit space, Petfood Forum Sponsorship(s), would best serve their objectives for the following event.
• Document those insights clearly and brief the relevant account manager with everything they need to open the re-book conversation from a position of knowledge.
• Onboard new clients on time and ensure client arrives at the event prepared and confident.
• End-of-cycle reviews completed for all clients before the event closes.

Skills

CRM proficiency

Communication skills

Organizational skills

Cross-team collaboration

AI tools familiarity

Education

Bachelor of Science

Bachelor of Arts Degree

Tools

CRM platforms

Microsoft Office

Microsoft Teams

Zoom

Trello

Paylocity

Bamboo HR

Job description

WATT Global Media in the United States is seeking a Client Success Manager to guide exhibitors from onboarding through activation at Petfood Forum. You’ll collaborate with Sales, Operations and Marketing to maximize client value and set the stage for renewals.

You will engage early with clients, review purchased packages, coordinate timelines, and resolve issues proactively. Travel up to 20% may be required.