Remote Exhibitor Success Manager

WATT Global Media; Rockford (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

WATT Global Media in Rockford, IL is seeking a Client Success Manager to drive exhibitor success for Petfood Forum from onboarding to activation. You will work with sales, operations, and marketing to deliver exceptional client experiences and identify renewal opportunities.

Responsibilities include onboarding new clients, reviewing purchased packages, setting timelines, and maintaining proactive communications.

Qualifications

• Two to three years in a client-facing role such as account management, client success or event operations in a B2B environment.
• Experience working in or around B2B events, exhibitions or trade media is strongly preferred.
• Bachelor of Science, Bachelor of Arts Degree with emphasis in Business, Advertising, Event Marketing, Sponsorships and measurement of best client outcomes.

Responsibilities

• Engage with designated clients upon confirmation of booth application.
• Review the package purchased, preparation and tools for success.
• Set clear timelines and expectations so clients arrive at the event ready to perform.
• Work closely with clients, particularly first-time exhibitors, to provide support from confirmation through the event.
• Consistent conversations with clients as program progresses, being proactive in communication and anticipating potential issues.
• Identify where clients are behind on deliverables, related to Petfood Forum, confused about logistics, or underutilizing what they have bought.
• Works with appropriate WATT Global Media teams to resolve any issues ahead of the event.
• Conducts a structured review conversation with each client towards the end of their activation.
• Understand what worked, what didn't, and what the client is trying to achieve next year.
• Identify what solutions — exhibit space, Petfood Forum Sponsorship(s), would best serve their objectives for the following event.
• Document those insights clearly and brief the relevant account manager with everything they need to open the re-book conversation from a position of knowledge.
• Onboard new clients on time and ensure client arrives at the event prepared and confident.
• End-of-cycle reviews completed for all clients before the event closes.

Skills

Client relationship management

Communication

Organization

Cross-functional collaboration

Problem solving

Event operations knowledge

Education

Bachelor's degree in Business/Advertising/Event Marketing

Tools

CRM systems

PowerPoint

Excel

Microsoft Word

Outlook

Microsoft Teams

Zoom

Trello

Viva Engage

Paylocity

BambooHR

Job description

WATT Global Media in Rockford, IL is seeking a Client Success Manager to drive exhibitor success for Petfood Forum from onboarding to activation. You will work with sales, operations, and marketing to deliver exceptional client experiences and identify renewal opportunities.

Responsibilities include onboarding new clients, reviewing purchased packages, setting timelines, and maintaining proactive communications.