Remote Event Ops & Experience Lead

Zearn; United States; On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K matching

Parental leave

Generous PTO

Job summary

Zearn is seeking an Event Operations and Experience Manager to elevate the team member experience through impactful programs and events across the employee lifecycle. This remote role supports in-person summits and virtual updates, driving culture and belonging at scale.

You will own the execution of complex events, coordinate logistics, manage vendors and budgets, and partner with the Director of People to deliver high-quality experiences that align with Zearn's mission.

Qualifications

• 4+ years of demonstrated experience project managing complex company events, ideally for organizations in the 150-300 team member range.
• A proven track record of designing and executing successful virtual events that drive high engagement and cultural connection.
• Experience using Generative AI to streamline workflows, optimize communication touchpoints, or analyze team member feedback.
• Highly organized with the ability to manage multiple vendors and complex budgets while maintaining a focus on the creative \"experience\" side of event ops.
• Commitment to Zearn's mission and a desire to build a culture that enables everyone to do their best work.

Responsibilities

• Lead end-to-end execution of Zearn's in-person full Team Summits (currently bi-annual), ensuring every operational detail contributes to a seamless, high-impact team member experience from planning through onsite delivery.
• Own the operational infrastructure that powers every company Summit experience by coordinating venue logistics, hotel accommodations, AV, materials, transportation, registration, and all access-dependent logistics.
• Lead all aspects of onsite event execution, partnering with the Director of People and team to ensure operational details come together seamlessly and participants have an exceptional experience.
• Partner with session owners, presenters, vendors, and internal teams to anticipate needs, solve problems before they arise, and deliver experiences that feel well designed and polished.
• Manage vendor relationships, contracts, event budgets, and payment milestones to ensure strong partnerships, clear accountability, and responsible financial management.
• Coordinate logistics and execution for functional team in-person gatherings, ensuring teams have the structure and support needed for a productive time together.
• Coordinate logistics to produce Zearn Updates and other organization-wide virtual meetings that connect team members to Zearn's strategy and impact.

Skills

Intentional orchestrator

Culture-building

Operational excellence

AI-curious

Project management

Job description

Zearn is seeking an Event Operations and Experience Manager to elevate the team member experience through impactful programs and events across the employee lifecycle. This remote role supports in-person summits and virtual updates, driving culture and belonging at scale.

You will own the execution of complex events, coordinate logistics, manage vendors and budgets, and partner with the Director of People to deliver high-quality experiences that align with Zearn's mission.