Remote EV Concierge & Customer Support Specialist

EPITEC; Warren (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO 80 hours

Medical insurance

Dental and vision

401(k)

Job summary

EPITEC is seeking an EV Concierge Advisor for a fully remote role, supporting current and prospective EV owners via phone, chat, and email. You will help with vehicle questions, charging solutions, appointments, troubleshooting, and service concerns.

You will be the voice of the client, delivering personalized solutions in a high-volume contact center, documenting interactions in CRM, coordinating with dealerships, and ensuring timely resolutions while maintaining exceptional customer

Qualifications

• 1-2+ years of high-volume call center experience.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication abilities.
• Typing proficiency of 40+ WPM.
• Comfortable navigating multiple computer systems simultaneously.
• Strong attention to detail and organizational skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide outstanding customer support for electric vehicles.
• Assist customers with EV ownership, charging options, vehicle features, reservations, orders, and service-related inquiries.
• Respond to customer questions via phone, email, and chat in a high-volume contact center environment.
• Troubleshoot customer concerns and provide personalized solutions.
• Schedule dealership appointments and coordinate support when needed.
• Manage customer cases from start to finish, ensuring timely resolution.
• Document customer interactions accurately within CRM systems.
• Review reimbursement claims and process goodwill accommodations when appropriate.
• Collaborate with dealerships and internal teams to resolve customer issues.

Skills

Call center

Customer service

Problem-solving

Communication

Typing 40 WPM

Remote work

Education

Bachelor's degree preferred

Tools

CRM systems

Case management tools

Job description

EPITEC is seeking an EV Concierge Advisor for a fully remote role, supporting current and prospective EV owners via phone, chat, and email. You will help with vehicle questions, charging solutions, appointments, troubleshooting, and service concerns.

You will be the voice of the client, delivering personalized solutions in a high-volume contact center, documenting interactions in CRM, coordinating with dealerships, and ensuring timely resolutions while maintaining exceptional customer