EV Charging Tech Support Specialist

Zero Impact Energy; Costa Mesa (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Job summary

Zero Impact Energy in Costa Mesa, CA is seeking a Technical Support representative for an in-office role, Monday to Friday, 10:30am–7:30pm. You will support clients, coordinate with sales and engineering, and track KPIs while serving as the primary contact for our customers in the EV charging domain.

The role offers growth in the EV charging and renewables industry, with collaboration across Sales, Engineering, and Operations to resolve issues and improve service delivery.

Qualifications

• Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.
• Technical/diagnostic ability with analytical problem solving and basic mechanical skills.
• Prior customer technical support experience solving technical problems.
• Flexible schedule with potential coverage for the team.
• Strong attention to detail to identify recurring issues.
• Background in EV charging or experience at an EV charging organization.

Responsibilities

• Coordinate scheduling between service providers and internal teams to cover the EVOLV platform.
• Serve as frontline support for inquiries, delivering timely resolutions for tickets.
• Work with engineering to understand the EV charging ecosystem and protocols like OCPP/OCPI.
• Occasionally travel to the field to provide hands-on technical support for high-value customers.
• Communicate with Sales, Marketing, and Engineering to align on features and quality standards.
• Provide training to support specialists and maintain a knowledge base.

Skills

Technical support experience

Customer communication

EV charging knowledge

Analytical thinking

Scheduling and coordination

Education

Bachelor’s degree in CS/Engineering

Tools

OCPP

OCPI

Job description

Zero Impact Energy in Costa Mesa, CA is seeking a Technical Support representative for an in-office role, Monday to Friday, 10:30am–7:30pm. You will support clients, coordinate with sales and engineering, and track KPIs while serving as the primary contact for our customers in the EV charging domain.

The role offers growth in the EV charging and renewables industry, with collaboration across Sales, Engineering, and Operations to resolve issues and improve service delivery.