Hybrid EV Customer Experience Specialist

Percepta LLC; Dearborn (MI); Hybrid; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Vacation/Sick Time

Paid Holidays

Employee Assistance Program

Training and Development (Percepta)

Job summary

Percepta LLC is seeking an Electric Vehicle Customer Experience Specialist in Dearborn/Allen Park, MI. You will guide customers from the website through the pre-buy experience, provide product knowledge, and connect customers with dealers and service teams to resolve issues.

Role requires strong communication, time management, and problem-solving skills; the position offers a hybrid work schedule (3 days remote, 2 onsite) and a comprehensive benefits package.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 2 years of experience in a Customer Relations Contact Center, hospitality, or PR/Sales field.
• Experience in a luxury field or knowledge of automotive industry is a plus.

Responsibilities

• Provide an exceptional customer experience and build a relationship of trust and enthusiasm with customers from initial contact through pre-buy process and beyond.
• Handle inbound/outbound calls, emails, and chats to resolve sales and service inquiries in a professional manner.
• Serve as a Single Point of Contact for customers to address sales, product knowledge, and service issues; coordinate with dealers and service personnel.
• Document customer inquiries, follow up on timelines, and use customer satisfaction tools to resolve issues.

Skills

Customer service

Communication skills

Time management

Problem solving

MS Office / Email / Chat

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

MS Office

Email

Job description

Percepta LLC is seeking an Electric Vehicle Customer Experience Specialist in Dearborn/Allen Park, MI. You will guide customers from the website through the pre-buy experience, provide product knowledge, and connect customers with dealers and service teams to resolve issues.

Role requires strong communication, time management, and problem-solving skills; the position offers a hybrid work schedule (3 days remote, 2 onsite) and a comprehensive benefits package.