EV Customer Experience Advocate

EV AUto; Bountiful (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

EV Auto is seeking a friendly, dependable team member to join our customer experience team. You will be the voice of EV Auto, guiding customers through their journey with vehicles, answering questions, and solving problems to ensure each interaction leaves customers satisfied.

You’ll thrive if you communicate clearly, stay calm under pressure, and enjoy talking to people. Prior client-facing experience is a plus, and bilingual skills are a bonus.

Qualifications

• Must be reliable, stable and drama-free.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented.
• Patient and positive even in busy times.
• Previous client-facing experience is a plus, attitude matters most.
• Comfortable with computers and learning new systems.
• Bilingual or multilingual is a strong bonus.

Responsibilities

• Be the first point of contact for customers via phone and text and respond quickly, warmly, and helpfully.
• Answer questions about vehicles, services, and process (we'll teach you everything).
• Follow up with customers to keep deals moving and relationships strong.
• Help troubleshoot issues and turn frustrated customers into happy ones.
• Keep our CRM updated and organized (details matter here).
• Spot opportunities to help customers find what they need, even if they didn't know they needed it.
• Work closely with our sales and service teams to deliver a seamless experience.
• Share feedback from customers so we can keep getting better.

Skills

Communication

Customer service

Organization

Patience

Bilingual

Tools

CRM software

Job description

EV Auto is seeking a friendly, dependable team member to join our customer experience team. You will be the voice of EV Auto, guiding customers through their journey with vehicles, answering questions, and solving problems to ensure each interaction leaves customers satisfied.

You’ll thrive if you communicate clearly, stay calm under pressure, and enjoy talking to people. Prior client-facing experience is a plus, and bilingual skills are a bonus.