Remote Estate Accounts Specialist

DCM Services; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

DCM Services is seeking an Account Representative I to serve as a key contact in resolving estates, working with attorneys and family representatives.

This is a remote opportunity servicing Florida, Virginia, Tennessee, South Carolina, North Carolina. It is a full-time, non-exempt role with Minnesota-based office considerations.

The position emphasizes empathy, accuracy, and professionalism, including outbound calls, precise documentation, and adherence to policies.

Qualifications

• High School Diploma or GED required.
• Goal-oriented mindset with strong organizational skills.
• Courteous, empathic, and professional telephone manner.
• Strong verbal and written communication skills.
• Ability to multi-task effectively in a fast-paced, regulated environment.
• Team-oriented with the ability to also work independently.
• Computer proficiency and the ability to learn new systems.
• Licensed Debt Collector (or ability to obtain licensure).

Responsibilities

• Generate outbound calls and field incoming calls.
• Obtain estate information and follow up with attorneys or personal representatives regarding claim filing.
• Negotiate payment arrangements and follow up as needed.
• Send confirmation and settlement letters as required.
• Accurately document accounts and notate files with correct transaction codes.
• Respond to voicemail messages daily.
• Adhere to company policies, procedures, and client-specific requirements.
• Uphold information security and privacy responsibilities.

Skills

Outbound calls

Communication

Empathy

Written communication

Organization

Multi-tasking

Teamwork

Telephone etiquette

Computer skills

Licensing readiness

Education

High School Diploma or GED

Job description

DCM Services is seeking an Account Representative I to serve as a key contact in resolving estates, working with attorneys and family representatives.

This is a remote opportunity servicing Florida, Virginia, Tennessee, South Carolina, North Carolina. It is a full-time, non-exempt role with Minnesota-based office considerations.

The position emphasizes empathy, accuracy, and professionalism, including outbound calls, precise documentation, and adherence to policies.