Account Representative

Jobtailor; Minnesota; On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Minnesota is seeking a detail-oriented Debt Collector to manage outbound and inbound calls related to estate claims. You will collect information, negotiate payment arrangements, and securely document all transactions and communications.

The role requires strong verbal and written communication, empathy, and the ability to work independently or in a team, within a regulated environment. Prior licensure as a Debt Collector is preferred or the ability to obtain it.

Qualifications

• High School Diploma or GED required.
• Goal-oriented mindset with strong organizational skills.
• Courteous, empathic, and professional telephone manner.
• Strong verbal and written communication skills.
• Ability to multi-task effectively in a fast-paced, regulated environment.
• Team-oriented with the ability to also work independently.
• Computer proficiency and ability to learn new systems.
• Licensed Debt Collector (or ability to obtain licensure).

Responsibilities

• Generate outbound calls and field incoming calls.
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing.
• Negotiate payment arrangements and follow up as needed.
• Send confirmation and settlement letters as required.
• Accurately document accounts and notate files with correct transaction codes.
• Respond to all voicemail messages daily.
• Adhere to company policies, procedures, and client-specific requirements.
• Uphold company information security and privacy responsibilities.
• Serve as a key point of contact in resolving accounts for deceased individuals.
• Work sensitively with estates, attorneys, and family representatives.

Skills

Verbal communication

Written communication

Organizational skills

Empathy

Multi-tasking

Independent working

Team orientation

Computer proficiency

Education

High School Diploma or GED

Job description

Generate outbound calls and field incoming calls
Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
Negotiate payment arrangements and follow up as needed
Send confirmation and settlement letters as required
Accurately document accounts and notate files with correct transaction codes
Respond to all voicemail messages daily
Adhere to company policies, procedures, and client-specific requirements
Uphold company information security and privacy responsibilities
Serve as a key point of contact in resolving accounts for deceased individuals
Work sensitively with estates, attorneys, and family representatives

Requirements

• High School Diploma or GED
• Goal-oriented mindset with strong organizational skills
• Courteous, empathic, and professional telephone manner
• Strong verbal and written communication skills
• Ability to multi-task effectively in a fast-paced, regulated environment
• Team-oriented with the ability to also work independently
• Computer proficiency and the ability to learn new systems
• Licensed Debt Collector (or ability to obtain licensure)

Core Competencies

Demonstrates strong communication and organizational skills while effectively managing outbound and incoming calls related to estate claims. Capable of negotiating payment arrangements and maintaining accurate documentation in a sensitive and regulated environment.

Highest-signal resume keywords

• Licensed Debt Collector
• Strong Verbal Communication Skills
• Strong Written Communication Skills
• Organizational Skills
• Computer Proficiency

Soft Skills

• Goal-Oriented Mindset
• Empathic Telephone Manner
• Ability to Multi-Task
• Team-Oriented
• Ability to Work Independently

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Estate Information
• Claim Filing
• Payment Arrangements
• Information Security
• Privacy Responsibilities