Estate Accounts Specialist - Remote Collections Pro

DCM Services; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

DCM Services, LLC is seeking an Account Representative I to serve as a key contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys and family representatives. This is an office-based role at our Minnesota location.

You will be part of a supportive team that values empathy, accuracy, and professionalism. As a remote role in Florida, Virginia, Tennessee, South Carolina, North Carolina, you will generate outbound calls, obtain estate information,

Qualifications

• High School Diploma or GED is required.
• Strong verbal and written communication skills.
• Courteous, empathic and professional telephone manner.
• Ability to multi-task in a fast-paced, regulated environment.
• Licensed Debt Collector or ability to obtain licensure.

Responsibilities

• Generate outbound calls and field incoming calls.
• Obtain estate information and follow up with attorneys or personal representatives.
• Negotiate payment arrangements and follow up as needed.
• Send confirmation and settlement letters as required.
• Accurately document accounts and notate files with correct transaction codes.
• Respond to voicemail messages daily.
• Adhere to company policies, procedures and client requirements.
• Uphold company information security and privacy responsibilities.

Skills

Communication skills

Empathy

Organizational skills

Telephone manner

Multi-tasking

Education

High School Diploma or GED

Licensed Debt Collector (or ability to obtain licensure)

Job description

DCM Services, LLC is seeking an Account Representative I to serve as a key contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys and family representatives. This is an office-based role at our Minnesota location.

You will be part of a supportive team that values empathy, accuracy, and professionalism. As a remote role in Florida, Virginia, Tennessee, South Carolina, North Carolina, you will generate outbound calls, obtain estate information,