Remote Escrow Operations Specialist

Serhant LLC.; Northern (KY); Hybrid; USD 68,000 - 83,000; Full time

Job summary

SERHANT. is seeking an Escrow Operations Specialist to manage escrow funds across the real estate transaction lifecycle.

You will collaborate with Compliance, Commissions, Accounting, and Brokerage Operations, ensuring proper documentation, monitoring, and timely communication from initial deposit through closing or cancellation. You will review documentation, maintain escrow records, resolve discrepancies, and support disbursements and month-end reconciliations with internal teams.

Qualifications

• 1–3 years of experience working real estate transactions or related roles such as Transaction Coordinator, Compliance Auditor, or Brokerage Accounting Support.
• Minimum of 1 year experience handling escrow or related roles such as Treasury or Accounts Payable.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to review transaction documentation and identify information impacting financial processing.
• Strong written and verbal communication skills.
• Ability to manage multiple time-sensitive transactions and priorities.
• Experience with TotalBrokerage, SkySlope, DepositLink, Chase Access, Microsoft Office, Slack is preferred.

Responsibilities

• Escrow Review & Monitoring: review documentation to validate escrow requirements, deposits, due dates, receipts and release instructions.
• Maintain accurate escrow information and notes within transaction systems.
• Monitor revisions and addendums for changes affecting escrow.
• Confirm escrow funds against deposits and identify discrepancies requiring follow-up.
• Maintain documentation of escrow activity, outstanding items, and next steps.
• Transaction Closing & Support: ensure escrow data supports downstream commission and payment processing.
• Coordinate with Commissions to support escrow allocations and CDA preparation.
• Ensure documentation ahead of closing including W-9s and payment instructions.
• Coordinate with Accounting to resolve discrepancies impacting closing.
• Escalate unresolved escrow matters to agents, attorneys, or internal stakeholders.
• Cancellations & Exceptions: review canceled transactions involving escrow funds and ensure complete documentation.
• Coordinate return or distribution of escrow funds per approved documents.
• Support resolution of mismatched funds or other escrow exceptions.
• Maintain audit-ready records of disbursement requests and payments.

Skills

Escrow experience

Transaction coordination

Communication

Microsoft Office

Slack

SkySlope

TotalBrokerage

DepositLink

Chase Access

Tools

TotalBrokerage

SkySlope

DepositLink

Chase Access

Microsoft Office

Slack

Job description

SERHANT. is seeking an Escrow Operations Specialist to manage escrow funds across the real estate transaction lifecycle.

You will collaborate with Compliance, Commissions, Accounting, and Brokerage Operations, ensuring proper documentation, monitoring, and timely communication from initial deposit through closing or cancellation. You will review documentation, maintain escrow records, resolve discrepancies, and support disbursements and month-end reconciliations with internal teams.