Remote Escrow Operations Lead

LoanCare; United States; Remote; USD 30,000 - 51,000; Full time

Benefits offered by this job

Health & Welfare

Paid time off

401(k) matching

Wellness programs

Employee recognition

Tuition reimbursement

Job summary

LoanCare, a leading national mortgage subservicer, seeks an Escrow Support Specialist to collaborate with clients, industry partners, and internal teams to optimize homeowner outcomes. The role focuses on ensuring escrow operations for mortgage servicing are accurate and timely, monitoring vendors, producing dashboards, and driving process improvements.

Ideal candidates have 4+ years in mortgage servicing, strong Excel and Passport skills, and the ability to work in a fast-paced, confidential

Qualifications

• 4+ years in mortgage loan servicing or related role.
• Advanced knowledge of Microsoft Excel and Passport.
• Ability to manage time and priorities in a high-volume environment.
• Ability to work independently and meet deadlines.

Responsibilities

• Ensure escrow activities are performed promptly for mortgage servicing portfolio loans.
• Monitor escrow vendors and review reports.
• Issue dashboard/SLA reports and meet escrow metrics monthly.
• Escalate unresolved issues to management and report on resolutions.
• Provide training and promote best practices within the Escrow Department.
• Manage special projects with regular status updates and deadlines.

Skills

Time management

Prioritization

Communication

Independence

Team collaboration

Problem solving

Education

High School Diploma

Tools

Passport

Microsoft Excel

Job description

LoanCare, a leading national mortgage subservicer, seeks an Escrow Support Specialist to collaborate with clients, industry partners, and internal teams to optimize homeowner outcomes. The role focuses on ensuring escrow operations for mortgage servicing are accurate and timely, monitoring vendors, producing dashboards, and driving process improvements.

Ideal candidates have 4+ years in mortgage servicing, strong Excel and Passport skills, and the ability to work in a fast-paced, confidential