Escrow Team Lead - Remote

LoanCare; United States; On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

Health & Welfare

Paid time off

401(k) matching

Wellness programs

Employee recognition

Tuition reimbursement

Job summary

LoanCare, a leading national mortgage subservicer, seeks an Escrow Support Specialist to collaborate with clients, industry partners, and internal teams to optimize homeowner outcomes. The role focuses on ensuring escrow operations for mortgage servicing are accurate and timely, monitoring vendors, producing dashboards, and driving process improvements.

Ideal candidates have 4+ years in mortgage servicing, strong Excel and Passport skills, and the ability to work in a fast-paced, confidential

Qualifications

• 4+ years in mortgage loan servicing or related role.
• Advanced knowledge of Microsoft Excel and Passport.
• Ability to manage time and priorities in a high-volume environment.
• Ability to work independently and meet deadlines.

Responsibilities

• Ensure escrow activities are performed promptly for mortgage servicing portfolio loans.
• Monitor escrow vendors and review reports.
• Issue dashboard/SLA reports and meet escrow metrics monthly.
• Escalate unresolved issues to management and report on resolutions.
• Provide training and promote best practices within the Escrow Department.
• Manage special projects with regular status updates and deadlines.

Skills

Time management

Prioritization

Communication

Independence

Team collaboration

Problem solving

Education

High School Diploma

Tools

Passport

Microsoft Excel

Job description

Overview

We are seeking to fill the role of Escrow Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Ensure escrow area functions for mortgage servicing portfolio loans are performed promptly and correctly, monitor reports, perform various area functions, etc.
• Monitor escrow area vendors and activities closely through reviewing reports, including open items, interactions with staff, etc.
• Issue accurate Dashboard/SLA reports promptly; ensure metrics meet/exceed escrow area goals each month
• Escalate unresolved issues to management promptly; brief management on resolved items and accomplishments as appropriate
• Provide training for Escrow Department staff; promote mentoring and a best practices concept within the area
• Provide direction/oversight of special projects assigned; provide regular status updates to management including project deadlines that may not be met
• Monitor/track corporate advances for tax penalties; keep management regularly informed of items expensed or the potential for loss to enable implementation of corrective measures
• Assist in the regular ordering of tax service contracts
• Prepare taxing authority due dates matrix
• Prepare monthly FHA portfolio comparison report and oversee prompt completion of exceptions
• Add and maintain escrow payee headers
• Monitor inbound and outbound transfer activity; ensure deadlines are met for payments, data updates, and transfers of tax contracts and flood certificates
• Ownership of data programming for all escrow workstations for inbound transfers including building of tax tables, payees, and insurance line mapping; analyze output in test region for accuracy
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 4+ years of experience in mortgage loan servicing/lending (insurance company, escrow department, accounts payable, or accounting clerk/similar role may be acceptable)
• Advanced knowledge of Microsoft Excel, Passport, and processing mass transaction files required
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• Ability to work in a high-volume and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to work collaboratively with peers in a team environment to attain common goals
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Ability to maintain strict confidentiality

Desired Skills And Qualifications

• Knowledge of taxing authority due dates including delinquent and loss/reduction of discount dates preferred

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$22.45-$37.69 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

Who We Are

About us …

LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.