Escrow Operations Specialist – Mortgage Servicing Compliance

SECU; Wake Forest (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

SECU seeks an experienced Escrow Operations Leader to oversee end-to-end mortgage escrow accuracy and regulatory compliance across the credit union’s real estate portfolio. You will supervise tracking, recalculation, and timely disbursement of property taxes, homeowners’ insurance, and flood coverage, acting as the escalation point for complex discrepancies.

You will collaborate with Loan Servicing, Compliance, and Accounting teams to resolve high-priority exceptions while ensuring adherence to

Qualifications

• Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field.
• 2+ years loan servicing and/or escrow experience.
• Knowledge of Real Estate Settlement Procedures Act (RESPA) guidelines, escrow account mechanics, annual escrow analyses.
• High proficiency in mathematical calculations, financial ledger balancing, root-cause analysis, and auditing complex balances.
• Experience with mortgage servicing software and Microsoft Office (Excel/Word).

Responsibilities

• Oversee daily escrow operations to ensure accurate tracking and timely disbursement of taxes and insurance.
• Perform annual escrow analyses in compliance with RESPA.
• Resolve complex escrow discrepancies with cross-functional teams.
• Draft member notices and communicate adjustments clearly to members.
• Monitor workflow queues to maintain data integrity and identify discrepancies.
• Support audits and compliance reviews as needed.

Skills

Loan servicing procedures

RESPA knowledge

Financial analysis

Excel

Auditing

Data integrity

Education

Bachelor’s degree in Business/Finance/Real Estate/Accounting

Tools

Mortgage servicing software

Document management platforms

Database tools

Job description

SECU seeks an experienced Escrow Operations Leader to oversee end-to-end mortgage escrow accuracy and regulatory compliance across the credit union’s real estate portfolio. You will supervise tracking, recalculation, and timely disbursement of property taxes, homeowners’ insurance, and flood coverage, acting as the escalation point for complex discrepancies.

You will collaborate with Loan Servicing, Compliance, and Accounting teams to resolve high-priority exceptions while ensuring adherence to