Remote ERP Support Specialist – Equipment Dealers

eBS, Equipment Business Software; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

eBS is seeking a Customer Support Specialist to help equipment dealers maximize NextLink Essentials+. This role is onsite in our Houston office, with remote options considered case-by-case; you will troubleshoot, train users, document issues, and collaborate with support, implementation, and development as we roll out the platform.

If you understand dealership operations and enjoy solving problems, you’ll handle inquiries across rental, service, parts, sales, and accounting workflows, ensuring

Qualifications

• Experience in equipment dealership operations or supporting ERP or dealership software.
• Understanding of rental, service, parts, sales, or accounting workflows.
• Clear communication skills and a patient, professional approach to customer service.
• Basic SQL or database knowledge is a plus.
• Education in business, accounting, or technology is a plus; practical experience matters most.

Responsibilities

• Help customers with questions related to rental, service, parts, sales, accounting, and other daily workflows.
• Troubleshoot software issues, gather relevant information, and document clear steps to reproduce problems.
• Manage support requests, prioritize issues, and keep customers informed through resolution.
• Work with development and implementation teams on issues requiring additional investigation.
• Provide practical guidance and training to help customers use the software effectively.
• Create and maintain support documentation and knowledge base articles.
• Identify recurring issues and recommend improvements to the software and support process.

Skills

Customer service

Troubleshooting

Communication

SQL basics

Support ticketing systems

Team collaboration

Education

Business/Accounting/Technology education

Tools

CRM / Support ticketing systems

SQL databases

Job description

eBS is seeking a Customer Support Specialist to help equipment dealers maximize NextLink Essentials+. This role is onsite in our Houston office, with remote options considered case-by-case; you will troubleshoot, train users, document issues, and collaborate with support, implementation, and development as we roll out the platform.

If you understand dealership operations and enjoy solving problems, you’ll handle inquiries across rental, service, parts, sales, and accounting workflows, ensuring