Customer Support Specialist

eBS, Equipment Business Software; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

eBS is seeking a Customer Support Specialist to help equipment dealers maximize NextLink Essentials+. This role is onsite in our Houston office, with remote options considered case-by-case; you will troubleshoot, train users, document issues, and collaborate with support, implementation, and development as we roll out the platform.

If you understand dealership operations and enjoy solving problems, you’ll handle inquiries across rental, service, parts, sales, and accounting workflows, ensuring

Qualifications

• Experience in equipment dealership operations or supporting ERP or dealership software.
• Understanding of rental, service, parts, sales, or accounting workflows.
• Clear communication skills and a patient, professional approach to customer service.
• Basic SQL or database knowledge is a plus.
• Education in business, accounting, or technology is a plus; practical experience matters most.

Responsibilities

• Help customers with questions related to rental, service, parts, sales, accounting, and other daily workflows.
• Troubleshoot software issues, gather relevant information, and document clear steps to reproduce problems.
• Manage support requests, prioritize issues, and keep customers informed through resolution.
• Work with development and implementation teams on issues requiring additional investigation.
• Provide practical guidance and training to help customers use the software effectively.
• Create and maintain support documentation and knowledge base articles.
• Identify recurring issues and recommend improvements to the software and support process.

Skills

Customer service

Troubleshooting

Communication

SQL basics

Support ticketing systems

Team collaboration

Education

Business/Accounting/Technology education

Tools

CRM / Support ticketing systems

SQL databases

Job description

eBS continues to grow with the launch of NextLink Essentials+, our next generation ERP and dealership management platform for equipment dealers. We're expanding our team and looking for a Customer Support Specialist to help customers get the most from the new platform.

We're looking for someone who understands dealership operations, enjoys helping customers, and takes ownership of getting issues resolved. You'll join an experienced team and work closely with support, implementation, and development as we bring NextLink Essentials+ to more dealerships.

Responsibilities

• Help customers with questions related to rental, service, parts, sales, accounting, and other daily workflows.
• Troubleshoot software issues, gather relevant information, and document clear steps to reproduce problems.
• Manage support requests, prioritize issues, and keep customers informed through resolution.
• Work with development and implementation teams on issues requiring additional investigation.
• Provide practical guidance and training to help customers use the software effectively.
• Create and maintain support documentation and knowledge base articles.
• Identify recurring issues and recommend improvements to the software and support process.

Qualifications

• Experience in equipment dealership operations or supporting ERP or dealership management software is highly preferred.
• Understanding of rental, service, parts, sales, or accounting workflows.
• Clear communication skills and a patient, professional approach to customer service.
• Good troubleshooting skills and the ability to learn new software.
• Strong organizational skills, attention to detail, and consistent follow through.
• Ability to manage multiple requests, take ownership of your work, and contribute to an established team.
• Experience with support ticketing systems is helpful.
• Basic SQL or database knowledge is a plus.
• Education in business, accounting, or technology is a plus, but practical experience and a willingness to learn are what matter most.

Location

Onsite in our Houston office is preferred. Remote candidates will be considered on a case by case basis.

About eBS

eBS develops software for equipment dealers. NextLink Essentials+ brings rental, service, parts, sales, logistics, accounting, and CRM together in one modern platform.

If you understand dealership operations and enjoy helping customers solve problems, we'd like to hear from you.