Remote ERP Cloud Support Analyst — Drive Real-Time Insights

Bizowie

Oregon

Hybrid

USD 70,000 - 95,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Bizowie is seeking a Software Analyst to expand the operations team working on our Bizowie Cloud ERP platform. This full-time role is remote within the United States, joining a growing provider of cloud-based ERP solutions for mid-market manufacturers, distributors, and online retailers.

You will analyze customer needs, translate requirements into specs, and help ensure quality through testing and documentation.

Qualifications

2+ years experience in an analytical role.
Self-starter with the ability and willingness to learn complex products and business processes.
Exceptional critical thinking skills.
Excellent time management and project planning skills.
Highly technically adept, experienced with web applications.
Excellent verbal and written English communication.

Responsibilities

Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements.
Demonstrate product knowledge by completing complex project work.
Diagnose, research and analyze customer issues and requests.
Stay current on new system releases and functionality.
Create product specifications that serve as a blueprint for the development team to build out new features or functionality.
Design, document and execute test plans and procedures to ensure that all aspects of the software are thoroughly tested before deployment.
Demonstrate ability to document customer facing materials for new features and functionality.