ERP Cloud Support Analyst - Remote (US)

Bizowie; Pittsburgh (Allegheny County); Remote; USD 65,000 - 95,000; Full time

Job summary

Bizowie is seeking a full-time Software Analyst to expand the operationsteam on Bizowie Cloud ERP platform. The Pittsburgh-based provider delivers cloud ERP solutions for mid-market manufacturers, distributors, and online retailers, helping automate processes and generate real-time insights.

You will work remotely from the United States, deepening product understanding, analyzing customer needs, and translating requirements into actionable specs and test plans while staying current with releases

Qualifications

• 2+ years experience in an analytical role.
• Self-starter with the ability and willingness to learn complex products and business processes.
• Exceptional critical thinking skills.
• Excellent time management and project planning skills.
• Highly technically adept, experienced with web applications.
• Excellent verbal and written English communication.
• Experience with accounting concepts, manufacturing/distribution a plus.
• Forward thinker who consistently works to streamline and better orchestrate process.

Responsibilities

• Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements.
• Demonstrate product knowledge by completing complex project work.
• Diagnose, research and analyze customer issues and requests.
• Stay current on new system releases and functionality.
• Create product specifications that serve as a blueprint for the development team to build out new features or functionality.
• Design, document and execute test plans and procedures to ensure that all aspects of the software are thoroughly tested before deployment.
• Demonstrate ability to document customer facing materials for new features and functionality.

Skills

Analytical thinking

Self-starter

Time management

Technical aptitude

English communication

Job description

Bizowie is seeking a full-time Software Analyst to expand the operationsteam on Bizowie Cloud ERP platform. The Pittsburgh-based provider delivers cloud ERP solutions for mid-market manufacturers, distributors, and online retailers, helping automate processes and generate real-time insights.

You will work remotely from the United States, deepening product understanding, analyzing customer needs, and translating requirements into actionable specs and test plans while staying current with releases