ERP & Internal Software Support Specialist

City-I; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) company match

Job summary

City Electric Supply seeks an Application Support Specialist to be the first point of contact for internal staff using our proprietary software. You will handle tier I issues via phone, email, and ticketing, document problems in Freshservice, and participate in process improvements with other teams.

Strong communication and relationship-building are essential as you work with ERP users and test new releases. This role emphasizes collaboration and customer focus within a growing company.

Qualifications

• Minimum 1 year in software or application support (not desktop/hardware).
• Experience supporting internal proprietary software preferred.
• Experience troubleshooting ERP systems preferred.
• High school diploma required; college degree preferred.

Responsibilities

• Provide excellent customer service to internal employees across the business.
• Document and track application and software issues through our ticketing system (Freshservice).
• Coordinate with teammates and other teams to resolve issues efficiently.
• Perform root cause analysis and escalate to Tier II as needed.
• Translate technical issues into simple explanations for non-technical users.
• Troubleshoot issues with clients to find the right resolution.

Skills

Customer service

Communication

Ticketing system

Root cause analysis

Teamwork

Problem solving

Education

High school diploma

Related college degree

Tools

Freshservice

ERP systems

Job description

City Electric Supply seeks an Application Support Specialist to be the first point of contact for internal staff using our proprietary software. You will handle tier I issues via phone, email, and ticketing, document problems in Freshservice, and participate in process improvements with other teams.

Strong communication and relationship-building are essential as you work with ERP users and test new releases. This role emphasizes collaboration and customer focus within a growing company.