Remote ERM Director, Commercial Growth & Customer Success

BCD Travel; United States; Remoto; USD 136.000 - 156.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hours

Remote work

Career growth

Vacation days

Wellbeing tools

Travel perks

Inclusive culture

Work From Anywhere

Descrizione del lavoro

BCD Travel is seeking an ERM Director, Commercial Customer and Success for a remote role in the United States. You will drive customer value realization, oversee commercial strategy, and partner with Sales, Operations, Product and Technology to grow our ERM business.

As leader for strategic accounts, you will monitor health metrics, influence pricing, and sponsor executive relationships while guiding cross-functional teams to deliver measurable business outcomes and profitable growth for BCD

Competenze

• Extensive experience in customer success within the ERM vertical.
• Experience in client-facing roles in customer success, change management, consulting or business development.
• Ability to translate data-driven insights into actions and outcomes.
• Proven strength in strategic thinking, business planning and delivering results.
• Experience with travel industry technologies, digital shopping and payment solutions.
• Thorough knowledge of business travel management and supplier landscape.

Mansioni

• Monitor customer health metrics and proactively identify opportunities and risks
• Provide oversight to pricing for retention and new business activities
• Serve as the executive sponsor for strategic customer relationships
• Work with sales to develop commercial strategies in response to proposals, by compiling required tender documentation, ensuring deals are delivering company value, driving competitive pricing, negotiating with customers, and finalizing contracts
• Identify, alongside relevant teams, the best solutions to meet customer demands by leveraging the ERM and BCD technology platform
• Collaborate with cross-functional teams to design innovative customer solutions for ERM while optimizing technical, economic, financial, and contractual aspects to create winning proposals

Conoscenze

Customer success

Strategic thinking

Pricing oversight

Relationship management

Travel industry knowledge

Cross-functional collaboration

Descrizione del lavoro

BCD Travel is seeking an ERM Director, Commercial Customer and Success for a remote role in the United States. You will drive customer value realization, oversee commercial strategy, and partner with Sales, Operations, Product and Technology to grow our ERM business.

As leader for strategic accounts, you will monitor health metrics, influence pricing, and sponsor executive relationships while guiding cross-functional teams to deliver measurable business outcomes and profitable growth for BCD