Director of Operations - Remote (Global Travel)

BCD Travel Group; United States; Remote; USD 100,000 - 125,000; Full time

Benefits offered by this job

Flexible working hours and work-from-家

Work From Anywhere 60 days/year

Generous vacation days

Travel industry perks and discounts

Professional development opportunities

Diversity & inclusive culture

Work-from-home or remote opportunities

Wellbeing tools access

Job summary

BCD Travel Group is seeking a Director of Operations to lead our remote US-based team and drive our centralized service strategy. You will define processes for shared and dedicated support teams, ensuring they meet evolving service needs for BCD Travel and our customers.

You will set departmental goals, educate cross-functional teams on service scope, manage budgets, and mentor staff to achieve KPIs while fostering strategic and tactical problem-solving across the organization.

Qualifications

• Experience leading a customer service organization
• Thorough knowledge of the travel industry, fares and markets
• Excellent oral and written English communication
• Ability to manage multiple tasks effectively simultaneously
• Ability to lead – setting direction, developing teamwork and collaboration
• Proficient with Microsoft Office applications

Responsibilities

• Set the department goals and direction to support the achievement of the organization's goals
• Communicate and educate commercial and operations teams on the scope of work, service strategy, and deliverables
• Manage all aspects of the operation budget, including forecasting and budget planning, and performance against budget
• Provide effective succession planning, career development support, and retention of team
• Apply industry knowledge to provide direction on best practices, identify and implementation of operational improvements
• Manage KPIs, coach, mentor and develop teams to ensure optimal performance to goals

Skills

Customer service leadership

Travel industry knowledge

English communication

Multitasking

Team leadership

Problem solving

Tools

Microsoft Office

Job description

BCD Travel Group is seeking a Director of Operations to lead our remote US-based team and drive our centralized service strategy. You will define processes for shared and dedicated support teams, ensuring they meet evolving service needs for BCD Travel and our customers.

You will set departmental goals, educate cross-functional teams on service scope, manage budgets, and mentor staff to achieve KPIs while fostering strategic and tactical problem-solving across the organization.