Remote Travel Consultant, ERM & Crew Logistics

Humamaria; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Global travel exposure

Work From Anywhere 60 days per year

Job summary

BCD Travel is seeking a Travel Consultant, ERM (Remote) to handle incoming requests across phone and email, delivering proactive travel consultations to business customers and up-selling related products.

You will be the primary contact for crew travel, manage movements, disruptions, and industry information, while collaborating across a global, multi-regional team in a fast-paced, 24/7 environment.

Qualifications

• Proven experience in ERM, marine, offshore, or crew travel environments.
• Hands-on expertise managing crew movements, rotations, and disruption handling.
• Strong attention to detail and accuracy under pressure.
• Ability to work in a fast-paced, 24/7 service environment.
• Collaborates effectively within a global, multi-regional operations setup.
• GDS proficiency with Amadeus.

Responsibilities

• Search and confirm travel reservations for customers.
• Manage crew movements, rotations, and disruptions across routes.
• Provide industry information such as fares, penalties, and visa guidance.
• Respond promptly with attentive, customer-focused service.
• Support team members across regions to meet goals.

Skills

ERM travel experience

Crew travel coordination

Attention to detail

24/7 service mindset

Global operations coordination

English communication

Tools

GDS Amadeus

Job description

BCD Travel is seeking a Travel Consultant, ERM (Remote) to handle incoming requests across phone and email, delivering proactive travel consultations to business customers and up-selling related products.

You will be the primary contact for crew travel, manage movements, disruptions, and industry information, while collaborating across a global, multi-regional team in a fast-paced, 24/7 environment.