Remote Marine Travel Consultant - ERM Specialist

BCD Travel; United States; Remote; USD 47,000 - 60,000; Full time

Benefits offered by this job

Flexible working hours

Work-from-home or remote opportunities

Career growth opportunities

Wellbeing tools included

Travel industry perks

Job summary

BCD Travel is seeking a Senior Travel Consultant, ERM, to manage marine and crew travel in a global, multi-regional setting. This remote role is based in the US with virtual collaboration across NOAM, Canada, and beyond.

You will handle requests via multiple channels, upsell related products, and act as the primary contact for customers. The ideal candidate will have deep ERM/crew travel experience, hands-on crew movements, and strong English communication.

Qualifications

• Proven ERM, marine, offshore, or crew travel experience.
• Hands-on crew movements, rotations, disruption handling.
• Strong attention to detail under pressure.
• Experience in a fast-paced, 24/7 service environment.
• Ability to collaborate across a global, multiregional operations setup.
• Excellent customer service and problem resolution skills.

Responsibilities

• Expertly use BCD Travel tools and systems to complete requests.
• Anticipate and assist with potential customer challenges.
• Respond promptly with undivided attention to requests.
• Review operational processes and the commercial relationship for improvements.
• Perform quality management and assist in projects as assigned.
• Meet individual and team goals.

Skills

Crew travel experience

Customer service

Multi-priority handling

English communication

Remote work readiness

Tools

Amadeus GDS

Job description

BCD Travel is seeking a Senior Travel Consultant, ERM, to manage marine and crew travel in a global, multi-regional setting. This remote role is based in the US with virtual collaboration across NOAM, Canada, and beyond.

You will handle requests via multiple channels, upsell related products, and act as the primary contact for customers. The ideal candidate will have deep ERM/crew travel experience, hands-on crew movements, and strong English communication.