Remote ERM Director — Commercial Growth & Success

Bcd-e53600d2; United States; Remote; USD 136,000 - 156,000; Full time

Benefits offered by this job

Flexible working hours

Remote opportunities

Generous vacation days

Travel industry discounts

Job summary

BCD Travel is seeking an ERM Director, Commercial Customer and Success to lead customer value realization and strategic growth across the ERM vertical. This Remote role reports to the Talent Acquisition team and collaborates with Sales, Operations, Product, and Technology to expand ERM's market presence.

The role focuses on customer success, business growth, and cross-functional collaboration to deliver measurable outcomes while driving profitable growth for BCD Travel's global ERM business.

Qualifications

• Extensive business travel experience in the ERM vertical.
• Experience in a client-facing customer success, change management, consulting or business development role.
• Ability to comprehend and communicate data-driven suggestions and outcomes.
• Strategic thinking with ability to develop business plans and drive results.
• Experience with travel industry technologies, digital shopping and payment solutions.
• Thorough knowledge of business travel management and supplier landscape.

Responsibilities

• Monitor customer health metrics and identify opportunities and risks.
• Provide oversight to pricing for retention and new business activities.
• Serve as executive sponsor for strategic customer relationships.
• Collaborate with Sales to develop commercial strategies and finalizing contracts.
• Identify best solutions to meet customer demands using ERM and BCD platforms.
• Work with cross-functional teams to design innovative customer solutions and winning proposals.

Skills

ERM travel experience

Client-facing experience

Data-driven insights

Strategic thinking

Travel tech

Travel management

Job description

BCD Travel is seeking an ERM Director, Commercial Customer and Success to lead customer value realization and strategic growth across the ERM vertical. This Remote role reports to the Talent Acquisition team and collaborates with Sales, Operations, Product, and Technology to expand ERM's market presence.

The role focuses on customer success, business growth, and cross-functional collaboration to deliver measurable outcomes while driving profitable growth for BCD Travel's global ERM business.