ERM Director, Commercial Customer and Success

BCD Travel; United States; Remoto; USD 136.000 - 156.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hours

Remote work

Career growth

Vacation days

Wellbeing tools

Travel perks

Inclusive culture

Work From Anywhere

Descrizione del lavoro

BCD Travel is seeking an ERM Director, Commercial Customer and Success for a remote role in the United States. You will drive customer value realization, oversee commercial strategy, and partner with Sales, Operations, Product and Technology to grow our ERM business.

As leader for strategic accounts, you will monitor health metrics, influence pricing, and sponsor executive relationships while guiding cross-functional teams to deliver measurable business outcomes and profitable growth for BCD

Competenze

• Extensive experience in customer success within the ERM vertical.
• Experience in client-facing roles in customer success, change management, consulting or business development.
• Ability to translate data-driven insights into actions and outcomes.
• Proven strength in strategic thinking, business planning and delivering results.
• Experience with travel industry technologies, digital shopping and payment solutions.
• Thorough knowledge of business travel management and supplier landscape.

Mansioni

• Monitor customer health metrics and proactively identify opportunities and risks
• Provide oversight to pricing for retention and new business activities
• Serve as the executive sponsor for strategic customer relationships
• Work with sales to develop commercial strategies in response to proposals, by compiling required tender documentation, ensuring deals are delivering company value, driving competitive pricing, negotiating with customers, and finalizing contracts
• Identify, alongside relevant teams, the best solutions to meet customer demands by leveraging the ERM and BCD technology platform
• Collaborate with cross-functional teams to design innovative customer solutions for ERM while optimizing technical, economic, financial, and contractual aspects to create winning proposals

Conoscenze

Customer success

Strategic thinking

Pricing oversight

Relationship management

Travel industry knowledge

Cross-functional collaboration

Descrizione del lavoro

ERM Director, Commercial Customer and Success (Remote)

Shape what's next with BCD

Full time, United States

Location: US, Virtual, NOAM

Date: Nov 6, 2026

The Global ERM Business Success Director is accountable for customer success, business growth, and strategic account development across the ERM vertical. The role combines customer relationship management, operational performance oversight, commercial expansion, and business development to ensure customers achieve measurable business outcomes while driving profitable growth for BCD Travel's global ERM business. The position serves as the primary sponsor for customer value realization and acts as a strategic partner to Sales, Operations, Product, and Technology teams in expanding ERM's market presence and revenue growth.

What You’ll Do

• Monitor customer health metrics and proactively identify opportunities and risks
• Provide oversight to pricing for retention and new business activities
• Serve as the executive sponsor for strategic customer relationships
• Work with sales to develop commercial strategies in response to proposals, by compiling required tender documentation, ensuring deals are delivering company value, driving competitive pricing, negotiating with customers, and finalizing contracts
• Identify, alongside relevant teams, the best solutions to meet customer demands by leveraging the ERM and BCD technology platform
• Collaborate with cross-functional teams to design innovative customer solutions for ERM while optimizing technical, economic, financial, and contractual aspects to create winning proposals

What You’ll Bring

• Extensive business travel experience in the ERM vertical
• Prior experience in a client-facing customer success, change management, consulting or business development role
• Strong ability to comprehend and communicate data-driven suggestions and outcomes
• Proven strength in strategic thinking, developing business plans and driving results
• Experience with travel industry technologies, digital shopping and payment solutions
• Thorough knowledge of business travel management and supplier landscape

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

What's in it for you

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of ERM Director, Commercial Customer and Success is between $136,000 and $156,000. The actual pay depends on your skills, qualifications, experience and geographical location.

#LI-Remote

#LI-RJ1