Remote Equipment Dispatcher & Customer Care

Akumin Inc.; Idaho; On-site; USD 40,000 - 55,000; Full time

Job summary

Akumin Inc. is seeking an Equipment Services Dispatcher & Customer Service Representative based in Idaho. This role acts as the primary liaison for internal and external operations, focusing on customer service and dispatching vendors efficiently. The ideal candidate has 1–3 years of experience and thrives in a fast-paced environment.

The job includes tasks like handling service requests, maintaining accurate service records, and assisting with work orders and invoicing. If you possess strong communication skills and attention to detail, apply today!

Qualifications

• 1–3 years of experience in dispatching, customer service, or service coordination.
• Proficiency in service software and Microsoft Office.
• Experience in heavy equipment, HVAC, or service dispatching is preferred.

Responsibilities

• Handle high volume of incoming calls and online requests.
• Schedule and coordinate service calls efficiently.
• Maintain up-to-date customer records in service software.

Skills

Excellent verbal and written communication skills

Strong telephone etiquette

Proficiency in service software and Microsoft Office

Ability to work under pressure

Education

High School Diploma or Equivalent

Bachelor's Degree or Equivalent (preferred)

Tools

CMMS software

Microsoft Outlook

Microsoft Office

Job description

Akumin Inc. is seeking an Equipment Services Dispatcher & Customer Service Representative based in Idaho. This role acts as the primary liaison for internal and external operations, focusing on customer service and dispatching vendors efficiently. The ideal candidate has 1–3 years of experience and thrives in a fast-paced environment.

The job includes tasks like handling service requests, maintaining accurate service records, and assisting with work orders and invoicing. If you possess strong communication skills and attention to detail, apply today!