Entry-Level Customer Care & Dispatcher Specialist

Pacific Office Automation; Boise (ID); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA programs

Advancement and growth into leadership

Team-player environment

Job summary

Pacific Office Automation, an established office technology leader in the western United States, seeks an entry-level Customer Care Representative/Dispatcher in Boise, ID. You will handle support calls, create tickets, route requests, and coordinate with technicians and sales teams to ensure service excellence.

No prior experience required; training provided. The role offers strong growth potential, comprehensive benefits, and a day-to-day environment that rewards accuracy, communication, and

Qualifications

• No experience necessary - will train the right candidate.
• Experience using IT ticketing support systems.
• Experience using Unified Communications for business solutions (Call Handling).
• Strong phone and verbal communication skills with active listening.
• Ability to multi-task and work in fast-paced environments.
• High attention to detail and strong organizational skills.
• Experience with Microsoft Word and Excel.
• Bi-lingual is a plus.

Responsibilities

• Answer incoming support calls.
• Create support tickets on behalf of customers.
• Identify and escalate issues to Helpdesk.
• Document all call information according to SOPs.
• Use basic computer applications.
• Communicate with customers, technicians, and salespeople.
• Schedule service calls.
• Meet monthly service goals.
• Recognize, document, and alert management to trends in customer calls.
• Route calls to appropriate resources.

Skills

Phone communication

Active listening

Multi-tasking

Detail oriented

Organizational skills

Bilingual (optional)

Tools

Microsoft Word

Excel

Job description

Pacific Office Automation, an established office technology leader in the western United States, seeks an entry-level Customer Care Representative/Dispatcher in Boise, ID. You will handle support calls, create tickets, route requests, and coordinate with technicians and sales teams to ensure service excellence.

No prior experience required; training provided. The role offers strong growth potential, comprehensive benefits, and a day-to-day environment that rewards accuracy, communication, and