Field Service Dispatcher & Customer Liaison

Akumin; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Akumin is seeking an Equipment Services Dispatcher & Customer Service Representative to act as the primary liaison between operations, service vendors, and management. This role involves receiving service requests, scheduling maintenance, and ensuring customer satisfaction.

The ideal candidate should have strong communication skills and be able to thrive in a fast-paced environment. This position requires a High School Diploma or equivalent and relevant experience in dispatching or customer service.

Qualifications

• 1–3 years of experience in dispatching, customer service, or service coordination.
• Ability to handle high volume of calls and work well under pressure.
• Experience in a standard office environment.

Responsibilities

• Handle incoming calls, emails, and online requests for customer service.
• Schedule and coordinate service calls with vendors.
• Maintain accurate customer records in service software.

Skills

Communication skills

Customer service

Troubleshooting

Dispatching

Education

High School Diploma or Equivalent

Bachelor's Degree or Equivalent Experience

Tools

Microsoft Outlook/Office

Service software (CMMS)

Job description

Akumin is seeking an Equipment Services Dispatcher & Customer Service Representative to act as the primary liaison between operations, service vendors, and management. This role involves receiving service requests, scheduling maintenance, and ensuring customer satisfaction.

The ideal candidate should have strong communication skills and be able to thrive in a fast-paced environment. This position requires a High School Diploma or equivalent and relevant experience in dispatching or customer service.