Service Dispatcher

Akumin®; Peoria (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Akumin is seeking an Equipment Services Dispatcher & Customer Service Representative in Peoria, Illinois. This role is the primary liaison between operations, service vendors, and management, handling service requests, scheduling preventive maintenance, and dispatching vendors to repair sites to maximize customer satisfaction.

Duties include handling high volumes of calls and emails, maintaining CMMS records, and assisting with closing work orders and invoices.

Qualifications

• High School Diploma or Equivalent Experience
• 1–3 years of experience in dispatching, customer service, or service coordination
• Proficiency in service software, Microsoft Outlook/Office, and other technology tools
• Excellent verbal and written communication skills with strong telephone etiquette
• Ability to work quickly and remain calm under pressure in a fast-paced environment

Responsibilities

• Handle a high volume of incoming calls, emails, and online requests, providing exceptional customer service. Troubleshoot basic equipment issues and address customer concerns regarding repairs
• Schedule and coordinate service calls efficiently to service vendors. Dispatch vendors based on location and equipment competencies to meet service commitments. Primarily focused on Preventative Maintenance activities until knowledge grows
• Act as the main point of contact for field units, providing necessary information and updates throughout the day
• Maintain up-to-date, accurate customer records and service histories in the CMMS system
• Assist in closing work orders, providing POs and approving invoices for timely payment to vendors
• Other duties as assigned

Skills

Dispatching

Customer service

Communication

Technology proficiency

Calm under pressure

Education

High School Diploma or Equivalent

Tools

CMMS

Microsoft Outlook/Office

Job description

Equipment Services Dispatcher & Customer Service Representative acts as the primary liaison between operations (internal), service vendors (external), and internal management. This role is responsible for receiving service requests, scheduling preventative maintenance, dispatching vendors to repair sites, and ensuring maximum customer satisfaction. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and has a keen attention to detail.

Specific duties include, but are not limited to:

• Handle a high volume of incoming calls, emails, and online requests, providing exceptional customer service. Troubleshoot basic equipment issues and address customer concerns regarding repairs
• Schedule and coordinate service calls efficiently to service vendors. Dispatch vendors based on location and equipment competencies to meet service commitments. Primarily focused on Preventative Maintenance activities until knowledge grows.
• Act as the main point of contact for field units, providing necessary information and updates throughout the day.
• Maintain up-to-date, accurate customer records and service histories in the company service software (CMMS) system.
• Assist in closing work orders, providing PO’s and approving invoices for timely payment to vendors.
• Other duties as assigned.

Position Requirements:

• High School Diploma or Equivalent Experience
• 1–3 years of experience in dispatching, customer service, or service coordination.
• Proficiency in service software, Microsoft Outlook/Office, and other technology tools.
• Excellent verbal and written communication skills with strong telephone etiquette.
• Ability to work quickly and remain calm under pressure in a fast-paced, sometimes hectic, environment.

Preferred Requirements:

• Bachelor's Degree or Equivalent Experience
• Previous experience in heavy equipment, HVAC, or service dispatching.
• Experience in mobile medical imaging.

Physical Requirements:

Standard office environment.

More than 50% of the time:

• Sit, stand, and walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift 10-20 pounds

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.