Customer Service / Dispatcher

Centric Business Systems - powered by UBEO; Owings Mills (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Centric Business Systems - powered by UBEO is seeking a Customer Service Representative in Owings Mills, Maryland. This role focuses on delivering the best customer experience through managing service requests and supporting technicians. You will prioritize customer calls, schedule service visits, and assist with data entry tasks.

The ideal candidate should have a high school diploma or GED, strong communication skills, and proficiency in MS Office. A commitment to customer satisfaction is essential.

Qualifications

• Strong communication skills in both verbal and written forms.
• Working knowledge of MS Office, including Word, Excel, and Outlook.
• Attention to detail in data entry tasks.

Responsibilities

• Take incoming customer requests for service and supplies.
• Prioritize calls and dispatch information to technicians.
• Schedule service calls based on priority and location.
• Process auto replenishment orders for customers.
• Audit and process delivery schedules daily for equipment.
• Provide technical assistance to expedite service response.

Skills

Strong communication skills

Data entry skills

Working knowledge of MS Office

Education

HS Diploma or GED

Job description

The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.

Responsibilities

• Take incoming customer requests for service and supplies and inputs data into E-Auto
• Prioritizes calls and dispatch information to the appropriate technician in designated area
• Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
• Process auto replenishment orders for supplies for specific customers
• Audit and process delivery schedules daily for next day delivery/removal of equipment
• Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
• Additional duties as assigned

Job Related Dimensions

• Strong communication skills – both verbal and written
• Working knowledge of MS Office to include Word, Excel and Outlook
• Data entry skills with an attention to detail
• Must reflect the highest priority emphasis on customer service and satisfaction
• Requires the ability to multi-task in a fast-paced environment

Qualifications

• HS Diploma or GED

Physical Demands & Work Environment

• Ability to sit at desk for prolonged periods of time
• Ability to talk on the phone and work with various computer tools and applications
• Ability to type and compose written communication in various forms