Entry-Level Customer Care & Dispatch Specialist

Pacific Office Automation Inc.; Boise (ID); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

FSA/HSA programs

Job summary

A leading office technology provider is seeking an entry-level Customer Care Representative/Dispatcher in Boise, ID. Ideal candidates are detail-oriented and possess strong telephone and customer service skills. Responsibilities include answering support calls, creating support tickets, and scheduling service calls. The company offers training, medical/dental/vision insurance, and opportunities for advancement. Bilingualism is a plus, and all applicants are welcomed in a commitment to diversity and inclusion.

Qualifications

• No experience necessary - will train the right candidate.
• Experience in IT ticketing support systems is a plus.
• Bilingual candidates are preferred.

Responsibilities

• Answer incoming support calls and create support tickets.
• Document call information according to procedures.
• Schedule service calls and meet monthly service goals.

Skills

Attention to detail

Customer service skills

Problem-solving

Telephone communication

Multi-tasking

Active listening

Tools

Microsoft Word

Microsoft Excel

IT ticketing systems

Unified Communications systems

Job description

A leading office technology provider is seeking an entry-level Customer Care Representative/Dispatcher in Boise, ID. Ideal candidates are detail-oriented and possess strong telephone and customer service skills. Responsibilities include answering support calls, creating support tickets, and scheduling service calls. The company offers training, medical/dental/vision insurance, and opportunities for advancement. Bilingualism is a plus, and all applicants are welcomed in a commitment to diversity and inclusion.