Epic Ambulatory Go-Live Support Specialist (On-Site)

Ingenuity Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Ingenuity Group is adding experienced Epic Go-Live Support Consultants to our growing team for an upcoming Ambulatory Epic go-live starting in November. In this role you provide at-the-elbow support to physicians, nurses, and clinical and non-clinical staff as our client activates its new EMR.

You will be on the floor with end users as they work through Epic Ambulatory / outpatient clinic workflows — scheduling, check-in, rooming, documentation, orders, in-basket, and charge capture — answering

Qualifications

• Epic at-the-elbow go-live support experience required.
• Working knowledge of Epic Ambulatory/outpatient clinic workflows.
• Comfort supporting physicians and clinical staff in a live patient care setting.

Responsibilities

• Review client-specific training and reference materials before go-live.
• Participate in orientation training specific to the client's Epic environment.
• Support front desk staff, clinicians, and physicians in day-to-day use of Epic.
• Identify, document, and escalate software issues as they arise.
• Respond first to high-priority and critical issues.
• Document clinician satisfaction and system adoption as directed by the client.

Skills

Epic Go-Live support

Epic Ambulatory workflows

Clinical staff support

Communication skills

Job description

Ingenuity Group is adding experienced Epic Go-Live Support Consultants to our growing team for an upcoming Ambulatory Epic go-live starting in November. In this role you provide at-the-elbow support to physicians, nurses, and clinical and non-clinical staff as our client activates its new EMR.

You will be on the floor with end users as they work through Epic Ambulatory / outpatient clinic workflows — scheduling, check-in, rooming, documentation, orders, in-basket, and charge capture — answering