Remote Entry-Level Collections Associate: Payment Plans

American Express; Idaho; Remote; USD 27,552 - 41,328; Full time

Job summary

American Express is seeking a Collections Specialist to manage overdue accounts in a role focused on restoring good standing. The candidate will build relationships with customers, discuss payment arrangements, and document all interactions in the system.

The position requires a Bachelor’s Degree and involves outbound/inbound calls, risk evaluation, and negotiation of payment solutions while ensuring compliance with privacy and policy guidelines.

Qualifications

• Bachelor’s degree required.

Responsibilities

• Make outbound or inbound calls to discuss overdue accounts.
• Evaluate the risk of accounts and decide whether to approve or deny additional billing.
• Ensure compliance with privacy, credit score regulations, and American Express policy.
• Use sales techniques to offer payment plans and collect payments.
• Negotiate short‑ and long‑term payment solutions with card holders.
• Document all interactions and decisions in the system.
• Follow up on actions resulting from agreements and provide professional support.

Skills

Communication

Negotiation

Customer service

Risk assessment

Education

Bachelor’s Degree

Job description

American Express is seeking a Collections Specialist to manage overdue accounts in a role focused on restoring good standing. The candidate will build relationships with customers, discuss payment arrangements, and document all interactions in the system.

The position requires a Bachelor’s Degree and involves outbound/inbound calls, risk evaluation, and negotiation of payment solutions while ensuring compliance with privacy and policy guidelines.