Collections Associate

SBH Community Service Network Inc.; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Employee discounts

Career growth opportunities

Job summary

SBH Community Service Network Inc. is seeking a Collections Representative to manage customer accounts and help ensure timely collection of outstanding payments.

The role emphasizes resolving billing issues, maintaining positive relationships, and supporting the accounts receivable process. The position offers competitive compensation and benefits, including medical coverage, a 401(k) plan, and employee discounts.

Qualifications

• Strong verbal and written communication abilities.
• Experience in collections, accounts receivable, or customer service preferred.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Review customer accounts to identify balances and discrepancies.
• Contact customers about past-due invoices and set up payment arrangements.
• Investigate and resolve billing, credit, and collection issues.
• Use effective collection strategies to secure timely payments.
• Collaborate with Account Managers to resolve issues promptly.
• Process refunds and apply account credits as needed.
• Review and release pending orders as appropriate.
• Respond to inquiries in a professional and timely manner.

Skills

Communication

Customer service

Phone presence

Analytical thinking

Prioritization

Attention to detail

Job description

The Collections Representative plays a key role in managing customer accounts and ensuring timely collection of outstanding payments. This position is responsible for resolving billing issues, maintaining positive customer relationships, and supporting the overall accounts receivable process.

Job Details

• Location: NYC
• Contract: Full-Time
• Compensation: depends on experience

Responsibilities

• Review customer accounts to identify outstanding balances and correct account discrepancies.
• Contact customers regarding past-due invoices and payment arrangements.
• Investigate and resolve billing, credit, and collection issues.
• Utilize effective collection strategies to secure timely payments.
• Collaborate with Account Managers to address customer concerns and resolve issues promptly.
• Process refunds and apply account credits as needed.
• Review and release pending customer orders.
• Respond to customer inquiries in a professional and timely manner.

Qualifications

• Professional and courteous phone presence.
• Strong communication and interpersonal skills.
• Excellent written communication, grammar, and attention to detail.
• Analytical problem-solving abilities and sound judgment.
• Ability to prioritize tasks and perform effectively in a fast-paced environment.
• Previous collections, accounts receivable, customer service, or related experience preferred.

We offer competitive compensation, comprehensive medical benefits, a 401(k) plan, employee discounts, and opportunities for career growth in a fast-paced, team-oriented environment.