Remote Enterprise Training Programs Lead

THE EMPLOYEE CONNECT; San Diego (CA); Remote; USD 86,000 - 105,000; Full time

Benefits offered by this job

Fast application process

Dedicated recruiter support

Contract assignment through The EMPLOy

Job summary

The Employee Connect seeks a Talent Transformation Program Manager to own enablement programs for strategic enterprise customers from a remote San Diego base. You’ll collaborate with account executives, solutions architects and professional services to ensure customers realize value from training and come back for more.

Lead the operating cadence, build executive sponsor relationships, and drive training expansion while using AI to improve planning, delivery and reporting.

Qualifications

• 8+ years in program management, customer success, account management or training with high-touch enterprise customer engagements
• 1+ years in data, analytics, AI or cloud
• Proven ability to own a portfolio of customers and drive outcomes across many teams
• Strong commercial instincts and executive presence
• Technical enough to run credible discovery on a modern data and AI platform
• Data-driven reporting and fast, clear communication

Responsibilities

• Run the operating cadence with each customer: weekly check-ins, monthly reviews and quarterly business reviews
• Build a relationship with an executive training sponsor at each customer
• Turn each customer's training investment into a structured learning plan and track usage so training is not left to expire
• Secure delivery capacity (instructors, dates, labs, travel) against the plan
• Run discovery and produce hand-off summaries for solutions architects and instructors
• Share post-training summaries and signals with the account team
• Identify and drive training expansion and renewal opportunities through to close
• Use AI and automation to improve how training is planned, delivered and reported

Skills

Program management

Customer success

Data/AI knowledge

Executive presence

High-touch account

Technical discovery

Job description

The Employee Connect seeks a Talent Transformation Program Manager to own enablement programs for strategic enterprise customers from a remote San Diego base. You’ll collaborate with account executives, solutions architects and professional services to ensure customers realize value from training and come back for more.

Lead the operating cadence, build executive sponsor relationships, and drive training expansion while using AI to improve planning, delivery and reporting.