Remote Enterprise Training Lead – Implementations

Cardinal Health; City of Albany (NY); Remote; USD 89,000 - 127,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Job summary

Cardinal Health WaveMark Solutions seeks a Manager, Professional Training Services to lead the training workstream for customer implementations and enterprise deployment across the US. You will serve as the primary training partner, ensuring readiness, change management, and end-user competency throughout the lifecycle.

You will collaborate with Project Management, Customer Success, Product Management, and customer stakeholders to develop scalable training strategies, oversee third-party

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience leading customer training, implementation, onboarding, or change management initiatives preferred.
• Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously.
• Strong facilitation, presentation, and stakeholder management skills.
• Experience delivering onsite and virtual instructor-led training programs.
• Healthcare technology, healthcare operations, or clinical workflow experience preferred.
• Experience managing external vendors, contractors, or third-party training resources.
• Ability to travel 75% to customer sites (hospitals and healthcare systems).

Responsibilities

• Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.
• Develop and execute strategic training plans that align with implementation milestones, deployment schedules, and customer readiness objectives.
• Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.
• Partner with Project leaders and customer leaders to identify training requirements and readiness needs throughout implementation.
• Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.
• Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to WaveMark training standards, implementation requirements, and customer expectations.
• Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.
• Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.
• Support customer change management activities by preparing end users for new workflows, processes, and technology adoption.
• Manage and execute end-to-end customer onboarding and training programs, including onsite instruction, hands-on learning experiences, and virtual instructor-led training (vILT).
• Develop and implement training approaches that drive employee readiness, user adoption, and operational success.
• Ensure training activities are executed consistently across customer sites and deployment locations.
• Support go-live readiness activities and provide onsite implementation support as needed.
• Implement learning strategies, methodologies, and tools that promote effective knowledge transfer and end-user competency.
• Collaborate with project teams and customer stakeholders to assess current-state and future-state workflows and incorporate findings into training plans.
• Analyze training effectiveness and customer feedback to identify opportunities for improvement and address learning gaps.
• Apply adult learning principles, instructional design methodologies, and learning technologies to improve training delivery and outcomes.
• Continuously evaluate and enhance training processes, tools, and best practices to improve scalability and customer success.
• Partner closely with Project Management, Customer Success, and Product Management teams to support successful implementations.
• Support Product Management with beta testing activities, product validation, documentation reviews, and training readiness initiatives.
• Share lessons learned, best practices, and implementation insights to drive continuous improvement across the organization.
• Contribute to the development of scalable training processes that support WaveMark's growth and expanding enterprise customer portfolio.

Skills

Facilitation

Presentation

Stakeholder management

Communication

Training delivery

Project coordination

Travel readiness

Healthcare operations knowledge

Vendor management

Onsite & virtual training

Education

Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or related field

Job description

Cardinal Health WaveMark Solutions seeks a Manager, Professional Training Services to lead the training workstream for customer implementations and enterprise deployment across the US. You will serve as the primary training partner, ensuring readiness, change management, and end-user competency throughout the lifecycle.

You will collaborate with Project Management, Customer Success, Product Management, and customer stakeholders to develop scalable training strategies, oversee third-party