Remote Enterprise Technical CSM

ReadMe; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Medical insurance

Dental insurance

Vision insurance

Wellness stipend

Donation matching

Parental leave

Work from home stipend

Offsite retreats

Job summary

ReadMe is seeking a Technical Customer Success Manager to own enterprise accounts from onboarding to renewal and expansion. You’ll sit in customer codebases, serve as product SME, and collaborate with Engineering and Solutions Architects to deliver successful implementations.

You’ll lead technical conversations, review APIs and auth flows, wire up CI/CD where needed, and leverage AI tools to streamline workflows while guiding customers to maximize ReadMe’s value.

Qualifications

• Solid experience with enterprise SaaS environments.
• Strong technical aptitude to read APIs and auth flows.
• Ability to manage customer relationships end-to-end in a fast-moving startup.

Responsibilities

• Own a book of enterprise accounts end to end from onboarding to renewal and expansion.
• Lead customer calls including onboarding kickoffs, QBRs, and escalations.
• Act as product SME and debug with customers in real time when needed.

Skills

Enterprise SaaS

Technical acumen

OpenAPI

SSO & Auth

Git & CLI

AI tooling

Customer relationship mgmt

Tools

ReadMe CLI

APIs

CI/CD

Git

Job description

ReadMe is seeking a Technical Customer Success Manager to own enterprise accounts from onboarding to renewal and expansion. You’ll sit in customer codebases, serve as product SME, and collaborate with Engineering and Solutions Architects to deliver successful implementations.

You’ll lead technical conversations, review APIs and auth flows, wire up CI/CD where needed, and leverage AI tools to streamline workflows while guiding customers to maximize ReadMe’s value.