Enterprise Technical Customer Success Manager (Hybrid/Remote)

F-Prime Capital; California (MO); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Medical insurance

Dental insurance

Vision insurance

Wellness stipend

Parental leave

Remote work stipend

Offsite retreats

Job summary

ReadMe is seeking a Technical Customer Success Manager to own a portfolio of enterprise accounts in a hybrid/remote US setup. You’ll guide onboarding, adoption, renewals, and expansion, serving as the primary technical and strategic contact and collaborating with Engineering as needed.

You’ll be the product expert, translate customer needs into actionable plans, and leverage ReadMe CLI and API workstreams to prototype solutions. A strong communicator will thrive here.

Qualifications

• Experience owning a book of enterprise accounts end to end.
• Ability to read OpenAPI specs and understand SSO and auth flows.
• Strong communication and relationship-building with cross-functional teams.

Responsibilities

• Own a book of enterprise accounts end to end including onboarding, adoption, renewal, and expansion.
• Lead customer calls, including implementation kickoffs, QBRs, and escalations.
• Act as product SME and liaison with Engineering for technical questions.
• Prototype solutions with ReadMe CLI and API, review OAS files.

Skills

Enterprise account management

Technical aptitude

Communication skills

Problem-solving

Organization

Tools

ReadMe CLI

OpenAPI

CI/CD

API debugging

Job description

ReadMe is seeking a Technical Customer Success Manager to own a portfolio of enterprise accounts in a hybrid/remote US setup. You’ll guide onboarding, adoption, renewals, and expansion, serving as the primary technical and strategic contact and collaborating with Engineering as needed.

You’ll be the product expert, translate customer needs into actionable plans, and leverage ReadMe CLI and API workstreams to prototype solutions. A strong communicator will thrive here.