Remote Enterprise Tech Support Engineer – Distributed DB

Yugabyte; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Yugabyte is hiring a Technical Support Engineer to join our distributed, enterprise-focused support team. This remote role covers the Americas, with a focus on fast triage, deep debugging of database and distributed systems issues, and proactive knowledge sharing.

You’ll work live on complex customer cases, not canned responses, and collaborate with a global team to resolve production incidents. You’ll triage, investigate, and document root causes while growing your understanding of YugabyteDB

Qualifications

• Customer-focused mindset and ability to communicate clearly with enterprise customers.
• Comfort with debugging distributed systems and reading logs.
• Willingness to work live cases across time zones and learn on the job.

Responsibilities

• Triage and own technical support tickets from enterprise customers across time zones.
• Investigate incidents by reading logs, running queries, and tracing replication issues to identify root causes.
• Document clear internal notes and handover information for teammates.

Job description

Yugabyte is hiring a Technical Support Engineer to join our distributed, enterprise-focused support team. This remote role covers the Americas, with a focus on fast triage, deep debugging of database and distributed systems issues, and proactive knowledge sharing.

You’ll work live on complex customer cases, not canned responses, and collaborate with a global team to resolve production incidents. You’ll triage, investigate, and document root causes while growing your understanding of YugabyteDB