Remote Enterprise Tech Support Engineer

YugabyteDB; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

Retirement plan

Unlimited PTO

Job summary

YugabyteDB is seeking a Technical Support Engineer to join our global team and own live enterprise tickets. You’ll diagnose distributed systems issues, review logs, run queries, and document root causes while collaborating across time zones.

You’ll work beyond canned responses, learn YugabyteDB on the job, and act as an incident commander during production events. A technical background and Linux familiarity are essential, with strong note-taking and customer communication.

Qualifications

• Experience with Linux tools and logging/diagnostic workflows.
• Technical background in software, systems, or related fields.
• Ability to own and triage complex enterprise tickets end-to-end.
• Strong note-taking and customer communication for knowledge transfer.
• Comfort working across multiple time zones with a global team.
• Familiarity with relational databases is a plus.

Responsibilities

• Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
• Investigate incidents methodically — reading logs, running queries, tracing replication issues — and surface the root cause.
• Write clear internal notes and handover documentation so the next engineer can pick up exactly where you left off.
• Attempt repros of customer issues and document the steps for others to replicate.
• Escalate to engineering when warranted, with enough evidence that they can act immediately.
• Contribute to the team's knowledge base and improve how we handle problems we've seen before.
• Be the calm, professional voice a customer hears when their weekend just got complicated.

Skills

Linux tools familiarity

Incident response

Distributed systems debugging

Documentation

Tools

grep

find

Job description

YugabyteDB is seeking a Technical Support Engineer to join our global team and own live enterprise tickets. You’ll diagnose distributed systems issues, review logs, run queries, and document root causes while collaborating across time zones.

You’ll work beyond canned responses, learn YugabyteDB on the job, and act as an incident commander during production events. A technical background and Linux familiarity are essential, with strong note-taking and customer communication.