Technical Support Engineer – SaaS Platform & Design

Figma; United States; Remote; USD 13,000 - 19,000; Full time

Job summary

Figma is seeking a Technical Support Engineer to help identify, diagnose, and resolve complex product issues at scale from our Bengaluru office. You’ll own end-to-end resolutions, work with Engineering and Product to improve reliability, and influence support workflows across multiple products.

The role requires strong technical depth, systems thinking, and excellent communication in a fast-paced, ambiguous environment, with occasional weekend or holiday coverage to support customers globally.

Qualifications

• 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment.
• Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations.
• Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React.

Responsibilities

• Develop deep expertise in the company’s products, architecture, and customer workflows to diagnose complex technical issues.
• Interact with customers daily via chat, email, or video calls, taking ownership over complex problems.
• Own end-to-end resolution of high-impact bugs, partnering with Engineering and Product to drive timely and effective fixes.

Skills

Troubleshooting

Root cause analysis

Communication

Tools

REST APIs

OAuth

JavaScript

TypeScript

HTML

CSS

React

Job description

Figma is seeking a Technical Support Engineer to help identify, diagnose, and resolve complex product issues at scale from our Bengaluru office. You’ll own end-to-end resolutions, work with Engineering and Product to improve reliability, and influence support workflows across multiple products.

The role requires strong technical depth, systems thinking, and excellent communication in a fast-paced, ambiguous environment, with occasional weekend or holiday coverage to support customers globally.