Remote Enterprise Support Engineer: Kubernetes & Java

Brightmine; United States; Remote; USD 65,000 - 109,000; Full time

Job summary

LexisNexis Risk Solutions is seeking an Enterprise Support Engineer to provide advanced engineering-level support for production issues across Java web apps, REST APIs, databases, and cloud infrastructure. The role requires deep troubleshooting of Kubernetes/OpenShift environments, container platforms, networking, and security configurations.

You will own cases end-to-end, reproduce failures, validate fixes, and communicate findings with customers and stakeholders in a fast-paced SLA-driven

Qualifications

• Experience supporting enterprise web apps in production.
• Hands-on with Linux/Unix, Windows environments, CLI diagnostics.
• Understanding of HTTP/HTTPS, sessions, headers, and web concepts.
• Experience with Kubernetes/OpenShift, containers, storage, networking, deployment troubleshooting.

Responsibilities

• Own support cases from intake to resolution with SLA adherence.
• Analyze logs, events, config, and data to identify root causes.
• Troubleshoot Kubernetes/OpenShift resources, deployments, and services.
• Diagnose issues across Java apps, APIs, databases, messaging, and authentication.
• Collaborate with internal teams to drive issue resolution and improvement.

Skills

Kubernetes/OpenShift

Java Web Apps

REST APIs

SQL/Databases

Linux/Unix

Networking/ TLS

SSO/OAuth/SAML

JSON/XML/YAML

Scripting Bash/PowerShell

Logging/Monitoring

Tools

Docker

Helm

Job description

LexisNexis Risk Solutions is seeking an Enterprise Support Engineer to provide advanced engineering-level support for production issues across Java web apps, REST APIs, databases, and cloud infrastructure. The role requires deep troubleshooting of Kubernetes/OpenShift environments, container platforms, networking, and security configurations.

You will own cases end-to-end, reproduce failures, validate fixes, and communicate findings with customers and stakeholders in a fast-paced SLA-driven