Enterprise Support Engineer: Kubernetes & Reliability

RELX International; United States; Remote; USD 65,000 - 109,000; Full time

Job summary

LexisNexis Risk Solutions in the United States is seeking an Enterprise Support Engineer to provide advanced technical support and engineering-level investigation of complex customer-reported production issues. You will own cases end-to-end, troubleshoot across the application, container platform, infrastructure, database, and integration layers, and manage severity, escalations, and SLAs.

The role requires deep troubleshooting, evidence gathering, root-cause analysis, and clear communication to

Qualifications

• Experience supporting, deploying, implementing, or troubleshooting enterprise web applications in production.
• Strong knowledge of Linux/Unix and Windows environments, CLI diagnostics, and deployment configuration.
• Hands-on experience with Kubernetes and/or OpenShift, containers, helm, storage, and deployment troubleshooting.
• Experience with SQL and relational databases (Oracle, SQL Server) including schemas, joins, keys, and indexes.

Responsibilities

• Own assigned customer support cases from intake through resolution, including logging, prioritization, status updates, and SLA adherence.
• Analyze application and container logs, platform events, configuration files, environment variables, secrets, data, and API responses.
• Troubleshoot Kubernetes/OpenShift resources: pods, deployments, services, ingress, namespaces, ConfigMaps, secrets, storage, and networking.
• Diagnose issues across Java web apps, REST APIs, databases, messaging middleware, and cloud infrastructure.
• Differentiate product defects, environmental issues, configuration errors, and data problems via root-cause analysis.
• Correlate logs, metrics, events, traces, timestamps, and IDs to customer symptoms; reproduce issues and validate fixes.

Skills

Kubernetes/OpenShift

SQL databases

REST APIs

Linux/Unix

Cloud architectures (Azure/AWS/GCP)

Identity & access: SSO/OAuth

Root-cause analysis

Bash/PowerShell scripting

Tools

Kafka

Redis

IBM MQ

Job description

LexisNexis Risk Solutions in the United States is seeking an Enterprise Support Engineer to provide advanced technical support and engineering-level investigation of complex customer-reported production issues. You will own cases end-to-end, troubleshoot across the application, container platform, infrastructure, database, and integration layers, and manage severity, escalations, and SLAs.

The role requires deep troubleshooting, evidence gathering, root-cause analysis, and clear communication to