Enterprise Support Engineer — Advanced Production Troubleshooting

LexisNexis Risk Solutions; New York (NY); Presencial; USD 65 000 - 109 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-friendly? Not specified

Resumo da oferta

LexisNexis Risk Solutions is seeking an Enterprise Support Engineer to provide advanced technical support and engineering‑level investigation into complex customer production issues, combining end‑to‑end case ownership with deep troubleshooting across the application, container platform, infrastructure, database, network, identity, messaging, storage, and integrations.

This role requires gathering evidence, recreating customer scenarios, reproducing failures, identifying root causes, validating

Qualificações

• Experience supporting or troubleshooting enterprise web applications in production.
• Working knowledge of Linux/Unix and Windows environments, CLI diagnostics, and deployment configuration.
• Understanding of HTTP/HTTPS, web app behavior, performance, and timeouts.
• Hands-on experience with Kubernetes and/or OpenShift, containers, Helm, storage, and deployment troubleshooting.
• Understanding of cloud architectures (Azure, AWS, GCP), load balancers, DNS, and private endpoints.
• Experience with REST APIs, messaging/caching systems (IBM MQ, Kafka, Redis), and data flows.

Responsabilidades

• Own assigned customer support cases from intake through resolution, including logging, prioritization, updates, and SLA adherence.
• Analyze logs, platform events, configuration files, environment variables, secrets, data feeds, and API responses.
• Troubleshoot Kubernetes/OpenShift resources: pods, deployments, services, ingress, namespaces, ConfigMaps, secrets, storage, and networking.
• Diagnose issues across Java web apps, REST APIs, databases, messaging, identity, TLS, cloud infra, and integrations.
• Distinguish product defects vs environmental or data issues using root-cause analysis.
• Correlate logs, metrics, events, traces, and IDs to customer symptoms.
• Reproduce issues, test hypotheses, validate fixes, and communicate findings to customers and internal teams.
• Collaborate with internal teams and customers to drive issue resolution and service improvement.

Conhecimentos

Kubernetes

OpenShift

Java

SQL

REST APIs

Linux/Unix

Cloud architectures

Scripting (Bash/Python)

Logging & debugging

Ferramentas

Kubernetes

OpenShift

Helm

SQL Server

Descrição da oferta de emprego

LexisNexis Risk Solutions is seeking an Enterprise Support Engineer to provide advanced technical support and engineering‑level investigation into complex customer production issues, combining end‑to‑end case ownership with deep troubleshooting across the application, container platform, infrastructure, database, network, identity, messaging, storage, and integrations.

This role requires gathering evidence, recreating customer scenarios, reproducing failures, identifying root causes, validating