Enterprise Support Engineer - Remote

LexisNexis Special Services Inc.; Northern (KY); Remote; USD 65,000 - 109,000; Full time

Job summary

LexisNexis Special Services Inc. is seeking an Enterprise Support Engineer for remote, nationwide work in the United States.

You will own complex customer-reported production issues, perform end-to-end troubleshooting, and coordinate with cross-functional teams to drive resolution across application, container, infrastructure, and data layers. The role requires deep expertise in Kubernetes/OpenShift, Java web applications, REST APIs, and cloud environments, with strong log analysis and

Qualifications

• Experience supporting enterprise web applications in production.
• Strong troubleshooting across containers, cloud, and databases.

Responsibilities

• Own assigned customer support cases from intake through resolution with logging, prioritization, and SLA adherence.
• Analyze application and container logs, platform events, config files, and deployment artifacts.
• Troubleshoot Kubernetes/OpenShift resources, including pods, deployments, services, ingress, and storage.
• Diagnose issues spanning Java web apps, REST APIs, databases, messaging, and cloud infrastructure.

Skills

Kubernetes/OpenShift

Java web apps

REST APIs

SQL / relational databases

Linux/Unix

Cloud platforms (AWS/Azure/Google)

SSO / TLS / security

Scripting (Bash/PowerShell/Python)

Containers / Helm

JSON / YAML / XML

Tools

Helm

Oracle / MS SQL Server

Kafka / IBM MQ / Redis

Logging/Monitoring tools

Job description

LexisNexis Special Services Inc. is seeking an Enterprise Support Engineer for remote, nationwide work in the United States.

You will own complex customer-reported production issues, perform end-to-end troubleshooting, and coordinate with cross-functional teams to drive resolution across application, container, infrastructure, and data layers. The role requires deep expertise in Kubernetes/OpenShift, Java web applications, REST APIs, and cloud environments, with strong log analysis and