Remote Enterprise Solutions Leader (AI & Ops)

HealthEquity, Inc.; Mission, Northern (TX, KY); Hybrid; USD 88,000 - 106,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA match

Dependent care FSA

Uncapped PTO

Parental leave

401(k) match

Education assistance

Gym & wellness reimbursement

Wellness program incentives

Trailhead onboarding

Job summary

HealthEquity, Inc. is seeking an ESM to lead day-to-day management of a client-facing team supporting implementation and service delivery. You will evaluate AI solutions, drive operational improvements, and collaborate across product, marketing, and sales to ensure SLAs and customer satisfaction.

The role offers remote work with onboarding and periodic onsite Trailhead sessions, a comprehensive benefits package, and strong opportunities for leadership development and coaching across teams.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of experience with special projects and project management skills.

Responsibilities

• Evaluate and implement AI-based solutions to improve efficiency, client experience, and product capabilities.
• Represent CIS in cross-functional projects such as product buildout, BR and GTM activities, and EPMO projects.
• Define product or process improvements, considering impacts on operational activities.
• Support leadership and Solution Managers in development activities, focusing on coaching team members.
• Mentor within the CSE organization, offering consultation, client assistance, and research support.
• Provide resource support for Solutions Engineering with platform, product, and process expertise.
• Dive into details required to execute solutions, including configuration, implementation, integration, and servicing.
• Drive custom workstreams and identify impacts on other areas of integration, timelines, and renewal considerations.

Skills

Diverse admins experience

Consultation skills

Communication skills

Cross-functional projects

Solution delivery

Timeline/workflow impact

Leadership development support

Coaching & mentoring

Communication channels

Creative problem solving

Extended impacts planning

Education

Bachelor's degree or equivalent

Tools

Trailhead onboarding

Job description

HealthEquity, Inc. is seeking an ESM to lead day-to-day management of a client-facing team supporting implementation and service delivery. You will evaluate AI solutions, drive operational improvements, and collaborate across product, marketing, and sales to ensure SLAs and customer satisfaction.

The role offers remote work with onboarding and periodic onsite Trailhead sessions, a comprehensive benefits package, and strong opportunities for leadership development and coaching across teams.