Remote Enterprise SaaS Implementation Lead

Itron; Virginia; Remoto; USD 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work schedule

401k matching

Employee stock purchase plan

Paid vacation

Descrizione del lavoro

Itron is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional and project management workstreams for deploying our SaaS platform to enterprise utility customers.

You will translate business requirements into configurations, manage timelines, coordinate across internal teams and customer stakeholders, and lead workshops to validate processes. This role emphasizes strong communication, training support, and go-live readiness.

Competenze

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles.
• Proven experience leading project or functional workstreams for enterprise software implementations.
• Ability to translate customer business requirements into scalable, well-documented configuration plans.
• Strong project management skills — timeline management, stakeholder coordination, risk/dependency tracking.
• Ability to collaborate effectively with a technical counterpart, customer stakeholders, and internal cross-functional teams.
• Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence and trust.

Mansioni

• Lead the functional implementation workstream for enterprise deployments from kickoff through go-live.
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders.
• Conduct discovery sessions to understand customer business processes and requirements.
• Translate business requirements into functional configuration plans — hazard libraries, templates, workflows, roles and permissions.
• Partner with Tech/Solution Consultant to align functional decisions with technical implementation.
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings.
• Track and document implementation activities for transparency and repeatability.
• Lead business process design workshops with customer stakeholders.
• Own configuration decisions related to forms, templates, hazard libraries, and workflow design.
• Validate that configured workflows reflect real-world field operations and customer requirements.
• Partner with SMEs to ensure the solution supports day-to-day operational needs.
• Support training planning and rollout strategy with the Change Lead.
• Identify Field Champions and support their enablement ahead of Field Pilot.
• Gather field feedback during Pilot and early go-live for adjustments.
• Communicate new product releases and feature updates to customers.

Conoscenze

Project management

SaaS deployment

Business analysis

Stakeholder coordination

Communication

Workshop facilitation

Strumenti

SQL

Excel

JIRA

Descrizione del lavoro

Itron is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional and project management workstreams for deploying our SaaS platform to enterprise utility customers.

You will translate business requirements into configurations, manage timelines, coordinate across internal teams and customer stakeholders, and lead workshops to validate processes. This role emphasizes strong communication, training support, and go-live readiness.